How to minimise the costs associated with complaints management
What is an Investigation?
Understanding the WHY
Originally published | 13/03/2019
One of the things that I am constantly discussing with advisers is how to formulate an advice document that meets the obligations of evidencing your recommendations are in the best interest of the client.
The definition of insanity
Originally published | 19/04/2019
We all know the saying; the definition of insanity is doing the same thing over and over again and expecting different results.
This is what it can be like in compliance teams around the country.
The Hippocratic Oath of Advice
Originally published | 22nd May 2019
We’ve heard the Hippocratic Oath mentioned a million times in medical shows on television. In its simplest form, it is a doctor swearing to uphold specific ethical standards.
The Greek Physician, Hippocrates, who is often called the father of medicine, wrote the original oath between the fifth and third centuries BC.
When you read the English translation of the oath, there are passages that, we as a financial planning industry, should consider.
Conflicts Priority
Originally published | 8th June 2019
If you have been in financial planning since July 2013, you would have some idea of s961J of the Corporations Act. This is the section that deals with conflicts and is often referred to as the Conflicts Priority Rule.
In its basic form, it says that as a licensee or a representative, you must prioritise the client’s needs above those of yourself, your employer or your licensee.
Highway to the comfort zone
Originally published | 25th June 2019
As most will know that read my blogs, I like to use pop culture to explain compliance concepts.
As I end a week’s holiday in Japan, I thought I would use my experiences this week to discuss the need for us all to move out of our comfort zone.
The proof behind best interest
Originally published | 17th July 2019
It is interesting how the more you work with pieces of legislation, and start looking at them from different angles, the more you become to understand more clearly the intent.
The new paradigm
Originally published | 7th September 2019
“Paradigm” – in science and philosophy, a paradigm is a distinct set of concepts or thought patterns, including theories, research methods, and standards for what constitutes legitimate contributions to a field.